Privacy Policy - Dragohost

Effective Date: January 2026
Last Updated: January 2026

This Privacy Policy describes how Dragohost ("we," "us," or "our") collects, uses, discloses, and protects information when you visit our website dragohost.cloud, use our hosting services, or interact with our platform (collectively, the "Services"). We are committed to protecting your privacy and ensuring transparency in our data practices.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with our practices, please discontinue use of our Services immediately.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide when interacting with our Services:

Account Information: Email address, username, password, display name, profile picture
Payment Information: Billing address, payment card details, transaction history (processed securely through third-party payment processors)
Communication Data: Support messages, feedback, Discord communications
Server Configuration Data: Server settings, custom configurations, uploaded files

1.2 Information Collected Automatically

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, features used, click patterns, time spent, navigation paths
Log Data: Request timestamps, methods, URLs, response codes, data transfer volumes
Cookies: See Section 4 for detailed cookie information

1.3 Information from Third Parties

Payment Processors: Transaction status, payment confirmations
Authentication Providers: Profile information from Discord OAuth
Analytics Services: Aggregated traffic and usage insights

2. How We Use Your Information

Service Delivery: Processing orders, provisioning servers, managing accounts
Customer Support: Responding to inquiries, providing technical assistance
Service Improvement: Analyzing usage patterns, developing features, optimizing performance
Security: Monitoring for threats, preventing fraud, enforcing Terms of Service
Communication: Sending service updates, security alerts, promotional materials (opt-out available)
Legal Compliance: Fulfilling legal obligations, responding to lawful requests
Advertising: Working with partners to deliver relevant ads (see Section 5)

3. Legal Basis for Processing

Contract Performance: Processing necessary to fulfill our service obligations
Legitimate Interests: Service improvement, security, fraud prevention, marketing
Consent: Optional marketing communications and certain cookie uses (withdrawable)
Legal Obligations: Compliance with laws, regulations, legal proceedings

4. Cookies and Tracking Technologies

4.1 Types of Cookies We Use

Essential Cookies: Required for basic functionality, session management, authentication
Preference Cookies: Remember your settings and preferences
Analytics Cookies: Google Analytics and similar services for usage statistics
Advertising Cookies: Enable relevant ads and measure effectiveness

4.2 Third-Party Cookies

Google Analytics: Website traffic analytics. Privacy Policy
Google AdSense: Personalized advertisements based on browsing history

4.3 Managing Cookie Preferences

Most browsers allow you to view, delete, and block cookies. Disabling certain cookies may impact website functionality.

5. Advertising and Google AdSense

We use Google AdSense to display advertisements. Google and its partners use cookies to serve ads based on your visits to this and other websites.

5.1 Your Advertising Choices

Opt-Out: Visit Google Ads Settings
NAI Opt-Out: Network Advertising Initiative
Do Not Track: We respect DNT signals, though no industry consensus exists on interpretation

6. Data Sharing and Disclosure

We do not sell personal information. We may share data with:

Service Providers: Payment processors, hosting providers, email services (contractually bound)
Legal Requirements: When required by law or to protect rights and safety
Business Transfers: In mergers, acquisitions, or asset sales
With Consent: When you explicitly authorize sharing

7. Data Security

We implement appropriate technical and organizational measures:

Encryption: TLS/SSL for data transmission, encryption for sensitive data at rest
Access Controls: Restricted access to authorized personnel only
Monitoring: Systems to detect and respond to security incidents
Vendor Security: Evaluation and contractual security requirements

While we implement reasonable measures, no method is 100% secure. We cannot guarantee absolute security.

8. Data Retention

Active Accounts: Retained while active and reasonable period thereafter
Transaction Records: As required by tax and accounting regulations
Communication Logs: For reference and quality improvement
Legal Requirements: When required by law or for legal claims

9. Your Rights and Choices

Depending on your jurisdiction, you may have these rights:

Access: Request copies of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion (subject to legal requirements)
Portability: Request information in portable format
Objection: Object to certain processing activities
Restriction: Request processing restrictions in certain cases
Consent Withdrawal: Withdraw consent without affecting prior processing

10. GDPR Compliance

For users in the European Economic Area, we comply with GDPR including:

Processing data only for specified, legitimate purposes
Maintaining appropriate legal bases for processing
Implementing data protection by design and default
Respecting data subject rights
Maintaining processing records
Implementing appropriate security measures
Notifying authorities of qualifying data breaches

11. Children's Privacy

Our Services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your residence. We implement appropriate safeguards including contractual protections with service providers.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy:

Email: privacy@dragohost.cloud
Support: support@dragohost.cloud
Discord: Join our Discord Server

14. Policy Updates

We may update this Privacy Policy periodically. Material changes will be communicated through our website or other appropriate channels. The "Last Updated" date indicates the most recent revisions. Continued use after changes constitutes acceptance of the revised policy.

💚 Your Trust Matters

At Dragohost, we are committed to maintaining the highest standards of privacy and data protection. If you have any questions or concerns about how we handle your information, please don't hesitate to reach out to us.

This Privacy Policy is designed to comply with applicable data protection regulations, including GDPR requirements and Google AdSense program policies. For specific legal questions, please consult with qualified legal counsel.