Transparent and fair policies for your peace of mind
We stand behind our service quality. If you're not completely satisfied with your Dragohost experience, you can request a full refund within 7 days of your initial purchase. No questions asked, no hassles.
At Dragohost, we are committed to providing high-quality Minecraft server hosting services. We understand that sometimes things may not work out as expected, which is why we offer a clear and fair refund and cancellation policy.
This policy outlines the terms and conditions under which you may request a refund or cancel your service. By purchasing our services, you agree to the terms set forth in this policy.
We offer a 7-day money-back guarantee for first-time customers who are not satisfied with our service. To be eligible:
| Service Type | Refund Window | Eligibility |
|---|---|---|
| First Purchase (New Customer) | Within 7 days | ✓ Eligible |
| Monthly Renewal | N/A | ✗ Not Eligible |
| Plan Upgrades | N/A | ✗ Not Eligible |
| Add-on Services | N/A | ✗ Not Eligible |
| ToS Violation Termination | N/A | ✗ Not Eligible |
Refunds are not available in the following situations:
Follow these simple steps to request a refund:
Visit discord.gg/hmkDbnT6mT and join our support server.
Navigate to the support channel and open a new ticket requesting a refund.
Include your account email, server name, purchase date, and reason for the refund request.
Our team will review your request within 24-48 hours and respond with the status.
If approved, your refund will be processed within 7-14 business days to your original payment method.
Once your refund request is approved:
Please note that while we process refunds promptly, the actual time for funds to appear in your account depends on your payment provider/bank.
For eligible refunds, we will refund the full amount of the initial purchase. This includes the base plan cost but excludes any third-party transaction fees that may have been charged by payment processors.
You may cancel your service at any time by contacting our support team on Discord:
Before cancelling, we strongly recommend downloading a backup of your server data. Our team can assist you with this process if needed. Once your service is terminated and data is deleted, it cannot be recovered.
If you wish to downgrade to a lower-tier plan instead of cancelling:
If payment is not received by the due date:
If your account is suspended or terminated due to violation of our Terms of Service:
If you have a dispute regarding a refund decision:
Important: Initiating a chargeback with your payment provider instead of contacting us first may result in account termination and ban from future services.
We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
Significant changes to refund terms will be communicated to existing customers via Discord or email at least 30 days before taking effect.
If you have any questions about this Refund and Cancellation Policy, please contact us:
🤝 Fair & Transparent
At Dragohost, we believe in building trust through transparency. Our refund policy is designed to be fair to both our customers and our business. If you ever feel unsatisfied with your purchase, reach out to us — we're committed to finding a solution that works for everyone.